Support happens in your client area
No inbox, no call centre, no chatbot. Customers with an active server open a ticket from the client area and get an answer from the engineers who run the hardware — day and night, every day of the year.
- <15 minutesmedian first reply
- 24/7including holidays
- 0email addresses to leak
Support at a glanceEngineers on shift
- Channel
- Tickets in your client areaNo email, no phone, no chatbot
- Who
- Customers with an active server
- Hours
- 24/7, including holidays
- First reply
- Median under 15 minutesAt most 1 hour for a server that is down
- Language
- English
From problem to answer, in writing
One channel, one written trail — and an engineer who can act on your server at the other end.
Sign in
Open Support in your client area. Tickets are available as soon as one of your dedicated servers is active.
Describe it
Pick the server, a category and a priority. Times in UTC, what you tried and the exact errors get you the fastest answer.
Get an answer
An engineer on shift replies in the ticket, usually within 15 minutes. The conversation stays in your client area.
Everything you need to choose is public
Prices, hardware, locations, network and policies are all on this site, with the answers to the questions we get most — and who we are.
Contact questions
Customers ask the engineers who run the servers, in a ticket from the client area — median first reply under 15 minutes, 24/7.
How support worksWhy is there no email address or contact form?
Because every conversation belongs in one place: a ticket in your client area, tied to your server, answered by an engineer who can act on it — with a written trail on both sides and nothing lost in an inbox. It also means we hold no mailbox full of your messages.
Who can open a ticket?
Every customer with an active dedicated server, 24/7. Sign in, open Support and describe the problem: the median first reply is under 15 minutes, and at most 1 hour for a server that is down.
I am not a customer yet — how do I choose?
Everything you need is public: the full catalogue with prices, the locations, the latency planner, the knowledge base and the FAQ. Monthly billing, no contract and no setup fee let you start small and move later.
Is something down right now?
Check the status page first: incidents and planned maintenance are published there as they happen.