Contact
Talk to the people who run the servers
No call centre, no chatbot, no ticket bounced between tiers. Your email is read by an engineer on shift — day and night, every day of the year. Prepare it here: nothing is sent from this page and nothing is stored.
- Server problem? Give the server name or IP and what you see, with times and your time zone.
- Customer? Write from the email address of your account: we have no other way to confirm it is you.
- Sensitive? Encrypt it to our key — fingerprint 57CA57E5623B5067, details on the PGP page.
- <15 minutesmedian first reply
- 24/7including holidays
- PGPencrypted email welcome
Prepare your email
Who to write to
Pick the right inbox, get a faster answer
Sales
Quotes, custom builds, volume pricing and “which server fits my workload?”
sales@dedicrypto.comSupport
Technical help, billing and account questions. Customers can also open tickets from the client area.
support@dedicrypto.comAbuse desk
Report spam, phishing, malware or attacks coming from our network. One incident per email, with evidence.
abuse@dedicrypto.comSecurity
Vulnerabilities in our website or infrastructure. Encrypt your report with our PGP key.
support@dedicrypto.comGood to know
How we work with you
Languages, channels and how fast we answer — and where to look first, because the answer may already be written.
- Languages
- English
- Phone support
- None, on purposeA written trail protects both sides, and every answer comes from an engineer who can act on it.
- Response targets
- Median 15 minutesAt most 1 hour for a server that is down
- Status
- System statusIncidents and planned maintenance
- Encryption
- B243 98E7 49D0 9AD8 B81E 554D 57CA 57E5 623B 5067